Legal & policies
Privacy Policy
How Crown Privé London handles personal information when you browse the website or send an enquiry.
Last updated 17 September 2026
1. Who controls your information
Crown Privé London, operated by Jennifer in Hackney, London, is responsible for personal information collected through this website and through direct service enquiries.
2. Information we collect
When you send an enquiry we may collect your name, email address, phone or WhatsApp number, preferred contact method, the service you are interested in, and the information you choose to include about your locs or appointment needs.
Technical hosting providers may also process basic connection and security information such as IP address, browser information and request logs in order to operate and protect the website.
3. Why we use it
We use enquiry information to respond to you, discuss suitable services, arrange appointments, keep necessary service records, manage complaints and comply with legal obligations.
The usual legal bases are taking steps at your request before providing a service, performance of a service contract, legitimate interests in operating and protecting the business, and legal obligations where applicable.
4. Sharing and processors
Information may be processed by service providers that host the website, database or communications systems. They are used only where needed to run the business and are expected to protect the information they process.
Crown Privé London does not sell personal information to advertisers.
5. Retention
Enquiry and service information is kept only for as long as it is reasonably needed for the purpose it was collected, to manage the customer relationship, resolve disputes, maintain appropriate business records or meet legal obligations.
6. Your rights
Depending on the circumstances, UK data-protection law may give you rights to ask for access, correction, deletion, restriction, objection or portability of your personal information. You may also complain to the Information Commissioner’s Office if you remain unhappy after raising the matter with Crown Privé London.
7. Contact and complaints
Use the Crown Privé London Contact page to make a privacy request or complaint. Data-protection complaints will be acknowledged and handled without undue delay, with the aim of providing a substantive response within the period required by applicable UK law.